Refund policy

Last updated: November 12, 2026

This Return and Refund Policy applies to purchases made from lemelvani through lemelvani.shop.

30-Day Free Returns

You may request an eligible return within 30 days after delivery.

To qualify, the product must generally:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and documentation;
  • Have no damage caused after delivery;
  • Be accompanied by an order number or other proof of purchase.

Returns must be authorized before shipment. Products sent without instructions may be refused or delayed.

Requesting a Return

Email josicaryaniw@outlook.com and include:

  • Your name and order number;
  • The product being returned;
  • The reason for the request;
  • Photographs if the item is damaged, defective or incorrect.

If approved, we will provide the appropriate return address and instructions.

Free Return Shipping

Eligible returns include free return shipping. We will provide a prepaid label or another approved free-return method based on your location.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible.

Keep the item, packaging and shipping label while we investigate. After verification, we will provide an appropriate remedy, such as a replacement at no additional cost or a refund.

Return Exceptions

Unless required by law or the product arrived defective or incorrect, the following products may not be returnable:

  • Personalized or custom-made products;
  • Perishable goods;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Digital or downloadable products;
  • Products clearly identified as final sale before checkout.

These exceptions do not affect mandatory consumer rights.

Refunds

Returned products are inspected after reaching the designated return facility. We will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Funds normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional time.

Exchanges

Contact us for a replacement if a product is damaged, defective or incorrect. To obtain a different size, color or product, you may need to return the original item and place a new order.

Cancellations

Send cancellation requests promptly. We will try to stop the order, but cancellation cannot be guaranteed after processing or shipment begins.

Shipping Charges and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers are not responsible for undisclosed import duties, customs fees or delivery-related taxes. If an eligible shipment generates such a charge, lemelvani will handle or reimburse it after reviewing reasonable documentation.

Contact

lemelvani
Operated by CAM TRANG LLC
2517 W Chain Ave, Anaheim, CA
Email: josicaryaniw@outlook.com
Website: lemelvani.shop