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FAQ

1. How long does lemelvani take to process an order?

Most orders are processed within 2–3 business days. Weekends and public holidays are excluded.

2. When should my order arrive?

Delivery is estimated to take 20–45 calendar days after shipment. Customs procedures, carrier conditions, weather and the destination may affect the arrival date.

3. How can I obtain my tracking number?

Email josicaryaniw@outlook.com with your order number. We will provide the available tracking details. The first carrier update may take several days to appear.

4. Do you offer free shipping and free returns?

Orders with a merchandise subtotal greater than USD $30 receive free standard shipping. Eligible products may also be returned free of charge within 30 days after delivery.

5. What should I do if my package is lost or damaged?

Contact josicaryaniw@outlook.com with your order number. For damage, include photographs of the product, packaging and shipping label. After verification, we will arrange a replacement without additional charge or provide another appropriate resolution.